Shipping policy

Shipping Policy

  1. Processing Time:

All orders are processed within 1-2 business days.

  1. Shipping Rates and Delivery Estimates:

Shipping charges for your order will be calculated and displayed at checkout.

We offer standard tracked shipping.

Delivery estimates will be provided at the time of checkout based on your location and the selected shipping method.

  1. Shipping Destinations:

We currently ship to addresses within Australia.

  1. Shipping Carriers:

We use reputable carriers such as Sendle, Australia Post, DHL, and other reliable courier services for shipping.

  1. Tracking Information:

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. Please use this information to track your package.

  1. Shipping Delays:

In rare cases, there may be shipping delays due to unforeseen circumstances such as weather conditions or other external factors. We will communicate any significant delays promptly.

  1. Customs and Import Taxes:

Customers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.

  1. Incorrect Shipping Information:

Please ensure that your shipping address is accurate and complete. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer. Additional shipping charges may apply for re-shipment.

  1. Lost or Damaged Items:

We are not responsible for lost or damaged items during shipping. If your package is lost or damaged, please contact the carrier directly to file a claim.

  1. Returns Due to Shipping Issues:

- If your order is returned to us due to an incorrect address or other shipping issues, you may be responsible for additional shipping fees to resend the package.

  1. Contact Information:

- If you have any questions about our shipping policy, please contact us at support@byfrance.com.au.

Note: This shipping policy is subject to change without notice. Please review it regularly for updates.